FAQs

For Technical Support during the conference, please email fetology2025@meetingachievements.com.

Tech Support Hours: 7am CST - 6:20pm CST

For Post Conference Support, please send an email to ccdugan@luriechildrens.org

For CloudCME login support, please send an email to cme@northwestern.edu

How do I claim credit? 
Please reference the "Claiming Your Continuing Education Credits" tab for all instructions and deadlines for claiming credit. 

What is my login info?
Login to the conference site using the email you registered with and the password sent to you in your Know Before You Go email. 

How do I access the sessions?
You should have received a confirmation email with detailed instructions and a link directing you to the login area. Alternatively, you can access any of the sessions by clicking “Agenda” in the top menu bar. From there, select the conference day you would like to view, click on any session title and then the “Join Session” button. You will be able to access the session 5 minutes prior to its start time.

Will I be able to view the recorded archive of these virtual conference session?
The virtual sessions are being recorded and all registrants will have access to them. All sessions will be posted about one week after the live event takes place and will be available to view until October 19, 2025. The process is the same as logging in for live programs, but you can view the recordings at your convenience.

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers, first check to make sure your speakers are not muted or turned off.
If your speakers are working properly, refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.

The slides are not loading / I cannot see the slides / other technical issues:
Please ensure your device meets hardware, software and bandwidth requirements.
Please take the following steps well in advance of the conference start:
      • Step 1: Perform a browser test (CLICK HERE)
      • Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended)

Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run http://events.commpartners.com...

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11

IP Addresses and Ports to Allow for HTML5: 72.32.161.112 port 80, 443 (web and audio) 72.32.200.104 port 80, 443 (web and audio) 72.32.221.65 ports 80, 443 (web and audio) 72.32.221.66 ports 80, 443 (web and audio) 67.203.7.114 ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. WiFi is not recommended as WiFi signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection which gives a consistent signal and consistent bandwidth, altogether providing a better viewing experience. Audio (sound) is projected through your computer speakers, so be sure your computer is equipped with speakers so you can hear the presenters.